| Dear John, Thank you so much for offering us the Pacific Coast Roadster Thunderbird. It has been the most exciting car purchase we have ever made, starting in February with the suggestion of purchasing it, through to the delivery in April. The whole process was exciting including Tom's calls to Florida. We could not wait to take possession. When we got home the excitement continued. You and Tom went far beyond expectations and service from a #1 dealership. The service we received from the whole crew from sales persons, reception, detailing, service, and finance departments was exceptional. Thank you so much for the Thunderbird. It will help us to keep the excitement and pride in ownership of the vehicle on-going. Thank you again, Bob & Betty Arsenault |
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| Recently I purchased a 2000 Ford Explorer though your dealership. While picking out all the needs and wants of my vehicle, the service was amazing. The salesman went out of his way and had all the patience in the world for me. Since my purchase I have had a couple of mishaps and had to return for help. Each time that I returned, every one of you that I talked to were outstanding. You went above and beyond what you had to do in order to help me. A customer never forgets that. I have never purchased from Rose City before this, but want you to know that in the future I will continue to do business with you. I will certainly recommend your dealership to everyone. Thanks again for all your help! April McLellan |
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| Dear folks, Just wanted you all to know that I had a very pleasant experience purchasing my 2001 Lincoln LS at your dealership. Matt Brown and his sidekick ( I forget the gentleman's name) were GENUINELY friendly and courteous. They made me feel very welcome and unpressured. There were a few minor problems with the vehicle that your service department handled promptly and completely. I would not hesitate to deal with those fellows again. Real people, no bulls***. In the words of California's new governor, "I'll be back". Thanks again, Gord Carlton |
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" Great Experience! Yesterday my Escape got stuck in park and wouldn't change
gears. I called Rose City and asked for service but it was past sixPM. I was put through to a sales rep (Bob Marsh) He told me to stay where
I was and he jumoped in his truck and was at my house in 10 minutes. He tried to get the shift to release but it wouldn't. He then called roadside
assistance for me and set everything up. He offered me the use of his truck if I had a need (I didn't) The tow truck showed up promptly as promised
and then I was called at 8:15 by a technician to go over what the problem was and have been told that I'd be contacted later in the day one
way or the other.
This is nothing other than GREAT SERVICE! " |
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| " I would like to thank you for your continuous help and courtesy. Having to deal with this
matter has been stressful and your kindness has been greatly appreciated. Everyone in the service industry could learn something from you. Keep
up the good work. " |
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| " Sincere thanks for your immediate cooperation in assisting me with the
Ford Motor recall, particularly when the car was purchased from another dealer. Please extend my thanks to the driver, who picked up the car
and returned it in a very pleasant manner. " |
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| " When I first walked into your dealership in 1993, I was in desparate need of a car but had
limited financial resources. I was very impressed with the service. I expected to be patronized or pressured noting that I was a woman alone
trying to buy a car. This never happened. I felt I was treated the same way as any male or financially able client. So thank-you Ford for a
great car and thank you Rose City for selling it and for your service excellence over the past seven years. " |
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| " I'd like to thank you for the good service which you provided to my car
in the last week. I think that this kind of good services make for good publicity for Rose City Ford and Ford Motor Co. Special thanks to the
mechanics who fixed my car. " |
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| " I brought my Lincoln Town Car into your Service Centre for some minor work and a check on
my brakes. The best service came from the young man who actually did the work on my car. He did not only what was expected, he also figured
out how to work the after market CD player that came with the car. No one at two Toronto Lincoln Mercury dealers had been able to figure it
out, but with a little tinkering, he had it working in no time. " |
